Support Portal provides a set of keyboard shortcuts designed to accelerate routine operations for Agents working in high-volume conversational environments. These shortcuts reduce context-switching overhead by enabling direct execution of common actions without mouse interaction.
Operational Objective
Keyboard shortcuts allow Agents to perform frequent tasks — such as resolving conversations, toggling interface panels, and navigating between views — with minimal input. Consistent use of shortcuts can significantly reduce average handling time per conversation.
Viewing Available Shortcuts
To display the complete list of keyboard shortcuts at any time, use one of the following methods:
| Method | Action |
|---|---|
| Keyboard shortcut | Press Cmd + / (macOS) or Ctrl + / (Windows / Linux) |
| Profile menu | Select Keyboard Shortcuts from the Profile Settings menu |
Shortcut Reference
The following tables enumerate the available keyboard shortcuts, grouped by functional category.
Global Navigation
| Shortcut (macOS) | Shortcut (Windows/Linux) | Action |
|---|---|---|
Cmd + / |
Ctrl + / |
Display keyboard shortcuts overlay |
Cmd + K |
Ctrl + K |
Open Command Bar |
Conversation Actions
| Shortcut | Action |
|---|---|
Alt + L |
Toggle the conversation sidebar panel |
Alt + B |
Toggle the contact information sidebar |
Alt + E |
Open the emoji selector in the reply editor |
Alt + A |
Open the attachment selector |
Alt + N |
Navigate to the next conversation in the list |
Alt + P |
Navigate to the previous conversation in the list |
Alt + R |
Open the rich-text formatting toolbar |
Alt + M |
Resolve the active conversation |
Message Composition
| Shortcut (macOS) | Shortcut (Windows/Linux) | Action |
|---|---|---|
Cmd + Enter |
Ctrl + Enter |
Send the message in the reply editor |
Cmd + Shift + A |
Ctrl + Shift + A |
Toggle between Reply and Note mode |
Expected System Behavior
- Keyboard shortcuts are active across all pages of the Support Portal Dashboard where the corresponding action is available.
- Shortcuts that act on a conversation (resolve, navigate, toggle panels) require an active conversation to be selected.
- The shortcuts overlay can be dismissed by pressing
Escor selecting anywhere outside the overlay. - Shortcut bindings are not configurable; they follow the default mappings listed above.
For additional keyboard-driven productivity, refer to the Command Bar documentation at Command Bar for search-based navigation and action execution.