The Command Bar is a keyboard-driven operational shortcut system within Support Portal that provides rapid access to navigation targets and conversation-level actions. It reduces reliance on mouse-based interaction, enabling Agents and administrators to execute operations efficiently during high-volume periods.
Operational Objective
The Command Bar consolidates navigation and conversation actions into a single search-driven interface. Rather than traversing multiple menus, you can invoke the Command Bar, type a destination or action, and execute it in seconds.
Accessing the Command Bar
Invoke the Command Bar from any location within the Support Portal Dashboard using the following keyboard shortcut:
| Platform | Shortcut |
|---|---|
| macOS | Cmd + K |
| Windows / Linux | Ctrl + K |
The Command Bar presents context-aware suggestions based on your current location in the Dashboard. When invoked from within a conversation view, conversation-specific actions appear first.
Navigation Commands
The Command Bar supports direct navigation to the following sections. Begin typing the destination name and confirm your selection to navigate immediately.
| Destination | Description |
|---|---|
| Dashboard Home | Return to the primary Dashboard view |
| Contacts | Open the Contacts directory |
| Reports > Agent Reports | View per-Agent performance data |
| Reports > Label Reports | View label-based report data |
| Reports > Inbox Reports | View per-Inbox report data |
| Reports > Team Reports | View per-Team report data |
| Settings > Agent Settings | Manage Agent configurations |
| Settings > Team Settings | Manage Team configurations |
| Settings > Label Settings | Manage Labels |
| Settings > Canned Response Settings | Manage Canned Responses |
| Settings > Application Settings | Manage application integrations |
| Settings > Account Settings | Manage workspace-level settings |
| Settings > Profile Settings | Manage personal profile |
| Notifications | Open the notification center |
Conversation Actions
When the Command Bar is invoked from a conversation view, the following actions are available:
| Action | Description |
|---|---|
| Resolve / Reopen conversation | Transition the conversation to resolved or open state |
| Mute / Unmute conversation | Toggle notification suppression for the conversation |
| Send email transcript | Dispatch a transcript of the conversation via email |
| Assign to Agent | Reassign the conversation to a specific Agent |
| Assign to Team | Route the conversation to a specific Team |
| Add Label | Apply a Label to the conversation |
| Snooze conversation | Temporarily defer the conversation for a set interval |
Example: Assigning a Conversation to an Agent
- Open the Command Bar (
Cmd + KorCtrl + K). - Type Assign agent and confirm the selection.
- The Command Bar presents a list of available Agents. Select the target Agent to complete the assignment.
Expected System Behavior
- The Command Bar is accessible from all pages within the Support Portal Dashboard.
- Search results narrow dynamically as you type, matching against available navigation targets and actions.
- Context-aware actions appear only when relevant (conversation actions are only available when viewing a conversation).
- All actions executed through the Command Bar take effect immediately; no additional confirmation is required unless the action itself involves a secondary step (such as selecting an Agent during assignment).