Performing a Hard Reload

Overview

A hard reload forces the browser to bypass its local cache and retrieve the latest version of all page resources directly from the server. This procedure is useful when the Support Portal dashboard displays outdated content, fails to reflect recent configuration changes, or exhibits rendering issues caused by stale cached assets.

Operational Objective

Perform a hard reload of the Support Portal dashboard to ensure the browser is rendering the most current version of the application.

Hard Reload by Browser

Google Chrome

Standard hard reload:

• Windows/Linux: Ctrl + F5
• macOS: Cmd + Shift + R

Hard reload with full cache purge: Open Developer Tools (F12 or Cmd + Option + I), then right-select the reload button and choose Empty Cache and Hard Reload.

Mozilla Firefox

Standard hard reload:

• Windows/Linux: Ctrl + F5 or Shift + F5
• macOS: Cmd + Shift + R

Hard reload with full cache purge: Open Developer Tools (F12), select the settings (gear) icon, enable Disable Cache, then reload the page.

Microsoft Edge

Standard hard reload:

• Ctrl + F5

Hard reload with full cache purge: Open Developer Tools (F12), right-select the reload button and choose Empty Cache and Hard Reload, or enable Disable Cache in the Network tab and reload.

Safari (macOS)

Standard hard reload:

• Cmd + Option + R

Expected Behavior

After performing a hard reload, the browser retrieves all Support Portal dashboard resources — including JavaScript, CSS, and API responses — directly from the server. Any issues caused by stale cached content should be resolved. If the issue persists after a hard reload, contact your Altores support representative for further diagnostic assistance.