The General Settings interface in Support Portal governs workspace-wide parameters that affect how the platform identifies your organization and how conversations are managed at a system level.
Operational objective
These settings establish foundational workspace behavior. The organization name appears across the Dashboard and in outbound communications. The language setting controls the interface locale for all users in the workspace. The auto-resolution interval defines how long a conversation may remain inactive before the system automatically resolves it.
Accessing general settings
Navigate to Settings > Account Settings to access the configuration interface.
Configuration parameters
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Account Name — The organization or business unit name associated with this workspace (e.g., Meridian Telecom).
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Site Language — The locale applied to the Dashboard interface and conversation displays. Select the appropriate language from the dropdown (e.g., English).
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Auto-Resolve Duration — The number of days of inactivity after which the system automatically transitions a conversation to Resolved status. This parameter directly affects operational metrics such as resolution time and open-conversation volume.
Applying changes
After modifying any parameter, select Update Settings to persist the configuration. The system displays a confirmation message upon successful update.
Governance implications
The auto-resolve duration should align with your organization's service-level agreements and operational policies. A shorter duration reduces open-conversation backlog but may prematurely close conversations awaiting customer responses. A longer duration preserves conversation continuity but can inflate open-conversation counts in reporting.