Overview
Support Portal allows operators and administrators to update the email address associated with their account at any time. The updated email address will be used for all subsequent authentication and platform communications. A verification step is required before the new email address becomes active.
Operational Objective
Update the email address on your Support Portal account and complete the verification process to activate the new address.
Procedure
Step 1: Access Your Profile
Select your avatar in the lower-left corner of the dashboard to open the profile menu.
Step 2: Open Profile Settings
From the profile menu, select Profile Settings to access your profile configuration.
Step 3: Update the Email Address
Locate the Email Address field on the Profile Settings page. Clear the current value and provide the new email address. Verify accuracy before proceeding.
Step 4: Save the Change
Select Update to submit the email address change. A confirmation message indicates the update has been recorded.
Step 5: Verify the New Email Address
A verification message is sent to the new email address. Open the verification email and select the verification link to confirm the address change.
Step 6: Authenticate with the New Email
After verification is complete:
- Sign out of your current session.
- Sign in using the new email address and your existing password.
Expected Behavior
- The new email address becomes the primary address for authentication and platform notifications upon successful verification.
- Until verification is completed, the previous email address remains active.
- Password credentials are not affected by the email address change.